Fresh Eyes Part 3: “Ring Ring Ring.” - Client
HAPPY (BELATED) DEEPAVALI TO ALL WHO CELEBRATED except the guy who scolded the condo security uncle.
I remembered the promise I made that I will keep the second blog post short, well, I DIDN’T. What’s good everyone? I’m back again with my digitally tangible thoughts. My third week was kinda short because of the Deepavali public holiday.
Nonetheless, that doesn’t mean I didn’t learn. The week was more focused on communicating with clients. I received my first phone call from a client and it felt...scary but exhilarating for some reason.
I have a love-hate relationship with phone calls, I really don’t know why I get nervous for phone calls but it goes away the more I practice it. I sound very alien right now, “Who gets nervous for a phone call ammirite???”
Anyway, it’s important to keep up with the phone calls and usually I would bring my laptop with me to quickly type the pointers out from my conversation with a client (if it’s meant to be a super long one). Jeremiah advised and reminded me to send follow up e-mails after a phone call so that whatever we discussed with the clients don’t get diluted and forgotten. I feel that is a good point to take note as everyone stays on the same page.
I am still trying to reply e-mails as quick as I can but it’s tough because I am usually a clumsy person and I have a tendency to send incomplete or wrong e-mails hahaha based on my NS experience. And also there are always things I am unsure of. “To send or not to send.” “To say this or not to say this.”
Speaking of NS, I learned something else as well in week 3 and that is how to “beautify” your communication with clients. I was so used to direct tone in NS when I communicate with people on e-mail but it does not apply here. We must always make our clients feel like clients and we can’t simply order them around, it’s not a nice image to give out instead we can beautify how we say things especially when we need their feedback or assets urgently. It’s always good to be diplomatic. A win-win situation for everyone.
Communication with clients is always important and I hope I can be better in this aspect. Really short one this week, hopefully my insights are valuable to you. Yeah you, the one who’s reading this. I am watching you. No I’m not.
That’s all from me this week, can’t wait to share the following week with you guys! Ta ta.